PRIVACY POLICY
GREEN CONVERGENCE

Effective Date: July 17, 2026
Last Updated: August 28, 2026

1. INTRODUCTION

Welcome to greenconvergence.com (the "Website"). This Privacy Policy describes how Green Convergence ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our Website or use our services.

Green Convergence sells, designs, installs, and maintains photovoltaic (solar) systems for residential and commercial properties throughout Southern California.

Our business address is: 28476 Westinghouse Pl., Valencia, CA 91355.

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2. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). This section describes your rights and how to exercise them.

2.1 Your California Privacy Rights

You have the right to:

• Know what personal information we collect, use, disclose, and sell
• Access your personal information
• Delete your personal information (subject to certain exceptions)
• Correct inaccurate personal information
• Opt-out of the sale or sharing of your personal information
• Limit the use and disclosure of sensitive personal information
• Non-discrimination for exercising your privacy rights

2.2 How to Exercise Your Rights

To exercise your California privacy rights, you may submit a request by:

• Email: marketing@greenconvergence.com
• Phone: 661-294-9999
• Mail: 28476 Westinghouse Pl., Valencia, CA 91355

We will respond to verifiable consumer requests within 45 days of receipt. If we require more time (up to 90 days total), we will inform you of the reason and extension period in writing. You may designate an authorized agent to make a request on your behalf.

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3. PERSONAL INFORMATION WE COLLECT

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device ("personal information").

3.1 Categories of Personal Information Collected

A. Identifiers

• Examples: Name, email address, postal address, telephone number,IP address, internet service provider information, device identifiers
• Collected: Yes

B. PersonalInformation Categories (Cal. Civ. Code § 1798.80(e))

• Examples: Name, address, telephone number, employmentinformation
• Collected: Yes

C. ProtectedClassification Characteristics

• Examples: Age, marital status, disability status
• Collected: Only when necessary to provide our services

D. CommercialInformation

• Examples: Records of solar systems and services purchased orconsidered, quote and financing details, energy usage information you provide
• Collected: Yes (for customers)

E. Internetor Network Activity

• Examples: Browsing history on our Website, search history,interaction with our Website, advertisements, or emails
• Collected: Yes

F. Geolocation Data

• Examples: Approximate physical location derived from IP address;property address and site information used for system design, estimates,permitting, and installation
• Collected: Yes

G. Professionalor Employment Information

• Examples: Current employer, job title (when relevant toproviding services)
• Collected: Only when necessary to provide our services

H. Inferences

• Examples: Preferences, characteristics, and behavior derivedfrom other personal information
• Collected: Limited (e.g., product or service interests based onpages visited)

3.2 Sources of Personal Information

We collect personal information from the following sources:

• Directly from you when you: submit a contact or quote-request form, send us an email, call our office, subscribe to newsletters, register for an account, or engage our services
• Automatically when you visit our Website through cookies, web beacons, and analytics tools
• Third parties such as: analytics providers (Google Analytics), advertising networks, social media platforms, business partners, and publicly available sources

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4. HOW WE USE YOUR PERSONAL INFORMATION

We use personal information for the following business and commercial purposes:

• Providing our products and services—including system design, sales, installation, maintenance, and warranty support—and communicating with customers and prospective customers
• Preparing quotes and proposals, arranging financing, and obtaining permits and inspections
• Responding to inquiries, quote requests, and requests for information
• Operating and improving our Website and services
• Marketing and communications including sending newsletters, alerts, and promotional materials
• Analytics and research to understand Website usage and improve user experience
• Security and fraud prevention including detecting and preventing unauthorized access
• Legal compliance and protecting our rights and interests
• Business operations including billing, accounting, scheduling, and administrative purposes

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5. DISCLOSURE OF PERSONAL INFORMATION

5.1 Categories of Third Parties

We may disclose your personal information to the following categories of third parties:

• Service Providers: Website hosting, email services, analytics providers, marketing platforms, payment processors, cloud storage providers
• Professional Advisors: Accountants, auditors, insurers, legal counsel
• Business Partners: Subcontractors, installers, equipment suppliers and manufacturers, financing and leasing partners, utility companies, permitting authorities, and referral sources (as needed to provide the services you request)
• Government Entities: Courts, regulatory agencies, law enforcement (when legally required)
• Advertising Networks: Google Ads, social media advertising platforms

5.2 Sale or Sharing of Personal Information

We do not sell personal information in the traditional sense. However, like many websites, we use advertising and analytics services that may be considered a "sale" or "sharing" under California law.

The following personal information may be shared with advertising and analytics partners:

• Identifiers (IP address, device ID, cookies)
• Internet or network activity (browsing behavior, pages visited)
• Geolocation data (approximate location from IP address)
• Inferences (interests based on browsing behavior)
• To opt-out of this sharing: Submit a request using the contact information in Section 2.2 above with "Do Not Sell/Share Request" in the subject line.

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6. DATA RETENTION

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

General Website Visitors: Analytics and cookie data is typically retained for 26 months

Prospective Customers: Contact information and inquiry details are retained for 4 to 7 years

Current and Former Customers: Records related to products and services provided are retained as required for warranty, tax, and legal purposes, typically for 8 to 12 years after the transaction concludes

Legal Compliance: Information necessary for tax, legal, or regulatory compliance is retained as required by law

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7. COOKIES AND TRACKING TECHNOLOGIES

7.1 Types of Cookies We Use

Essential Cookies: Necessary for Website functionality, security, and session management

Analytics Cookies: Google Analytics to understand how visitors use our Website

Advertising Cookies: Used to deliver relevant advertisements and measure campaign effectiveness

Functionality Cookies: Remember your preferences and settings

7.2 Third-Party Services

We use the following third-party services that may collect information through cookies:

Google Analytics: Website traffic analysis (Privacy Policy: https://policies.google.com/privacy)

Google Ads: Advertising and remarketing

Social Media Plugins: Facebook, LinkedIn, and similar sharing and tracking pixels

7.3 Do Not Track Signals

Our Website does not currently respond to "Do Not Track" (DNT) signals. However, you can opt-out of tracking through cookie management tools and browser settings.

7.4 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. Note that disabling cookies may limit Website functionality.

For more information about cookies and how to manage them, visit: www.allaboutcookies.org

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8. SECURITY

We implement reasonable security measures designed to protect personal information from unauthorized access, use, alteration, and disclosure. These measures include:

• Encryption of data in transit (SSL/TLS)
• Secure data storage with access controls
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. You transmit information at your own risk.

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9. DATA BREACH NOTIFICATION

In the event of a data breach involving your personal information, we will notify you in accordance with California Civil Code § 1798.82 and other applicable laws.

Notification will be provided without unreasonable delay and in the most expedient time possible, consistent with:

• The legitimate needs of law enforcement
• Measures necessary to determine the scope of the breach
• Actions needed to restore reasonable integrity to our systems

Notification may be provided by email to the address you provided, by postal mail, or by conspicuous posting on our Website, as appropriate under the circumstances.

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10. CHILDREN'S PRIVACY

Our Website is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, do not provide any information on this Website.

If we learn we have collected personal information from a child under 13 without parental consent, we will delete that information as quickly as possible. If you believe we might have information from or about a child under 13, please contact us at marketing@greenconvergence.com.

California Minors Under 16: We do not sell or share personal information of consumers we know to be under 16 years of age without affirmative authorization.

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11. THIRD-PARTY WEBSITES AND LINKS

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Third-party websites and services have their own independent privacy policies. We have no control over and assume no responsibility for their content, privacy policies, or practices.

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12. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to this Website. The "Effective Date" at the top of this policy indicates when it was last revised.

Material changes that significantly affect your privacy rights will be communicated by:

• Prominent notice on our Website
• Email notification to registered users (where applicable)
• Your continued use of our Website after changes are posted constitutes your acceptance of the revised Privacy Policy.

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13. CONTACT INFORMATION

If you have questions or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise your California privacy rights, please contact us:

GREEN CONVERGENCE

Attn: Privacy Officer

28476 Westinghouse Pl.

Valencia, CA 91355

Email: marketing@greenconvergence.com

Phone: 661.294.9999

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14. CALIFORNIA 'SHINE THE LIGHT' LAW

California Civil Code Section 1798.83 permits California residents to request information regarding the disclosure of personal information to third parties for direct marketing purposes.

To make such a request, please send an email to marketing@greenconvergence.com or write to us at the address above with "California Shine the Light Request" in the subject line. Please include your current California address in your request. We will respond to one request per calendar year.

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15. ACCESSIBILITY

We are committed to ensuring that our Website is accessible to individuals with disabilities in compliance with the Americans with Disabilities Act (ADA) and California's Unruh Civil Rights Act.

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. If you experience difficulty accessing any content on our Website or require assistance with any part of our site, please contact us at marketing@greenconvergence.com or 661.294.9999, and we will work with you to provide the information you need in an alternative format.

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16. SOLE STATEMENT

This Privacy Policy, as posted on greenconvergence.com, is the sole statement of our privacy policy with respect to this Website. No summary, modification, restatement, or other version thereof, or other privacy statement or policy, in any form, is valid unless we post a new or revised policy to the Website.

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17. GOOGLE ANALYTICS

We use Google Analytics 4, which anonymizes IP addresses by default and does not store or log full IP information.

We use Google Analytics 4 under Google's Data Processing Addendum, which complies with GDPR and CCPA requirements.

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18. SMS MESSAGING

Green Convergence may offer customers the opportunity to receive conversational and informational text (SMS) messages regarding their inquiries and services.

By providing your mobile phone number and expressly opting in, you agree to receive SMS messages from Green Convergence related to:

• Solar consultation requests
• Appointment scheduling and reminders
• Project status updates
• Installation notifications
• Customer support communications
• Account and service notifications

Message frequency varies based on your interaction with Green Convergence.

Message and data rates may apply depending on your wireless carrier and mobile plan.

You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and no further SMS messages will be sent unless you opt in again.

For assistance, reply HELP to any message or contact us using the information below.

Support Phone: (661) 495-2155

Support Email: support@greenconvergence.com

MOBILE INFORMATION

Green Convergence respects your privacy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We use your mobile number solely to provide the services you have requested and to communicate regarding your account, appointments, and projects.

We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

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